Terms of Service

These terms form the basis of Rawat Web services. The scope, price, estimate, and the payment and cancellation terms for your website are set out in a written quote agreed before work starts. Contact [email protected] if any part is unclear.

The initial diagnosis is not permission to work

The free initial diagnosis is carried out from the URL and the symptoms you describe, without asking for access. An outside check has limits and cannot confirm the full condition of files, databases, or hosting accounts. Submitting the form creates no obligation to pay and no permission to change the website.

We explain the initial findings, the proposed steps, the exact price for that scope, and the estimated time. Work starts after you approve the quote and the required access is available.

Scope, cost, and time

Prices on the site are ranges, not a binding cost for every case. If the problem turns out lighter, we say so and adjust the cost. If an issue outside the scope is found, we stop at that point and ask for approval before adding work or charges. There are no unilateral price increases.

Work estimates use business days after approval and once access is ready. Waiting on a hosting provider, backup material, ownership verification, or other parties can add time. We tell you if the estimate changes. Regular business hours: Senin–Sabtu, 09.00–18.00 WIB. Help outside business hours must be confirmed; it is not a promise of continuous standby.

Emergency work is a one-time payment and does not require a subscription. Monthly plan SLAs apply only to that plan and subscription agreement, not automatically to every emergency request.

The right to give access and limits on use

You state that you own the website or have lawful permission to request the work and give access. Recovery of locked accounts still follows the hosting provider's/registrar's verification. We do not bypass ownership controls or take access to third parties without permission.

We ask for limited accounts or temporary access as needed, not the main hosting password over chat. Access is used only for approved work. Every change is logged and reported. If you are not comfortable, guided assistance over a call can be discussed with you keeping the screen.

The service is not used to assist attacks, data theft, or running illegal content. Cleaning a gambling injection aims to remove that abuse, not to manage it.

Backups, recovery, and client responsibility

Files and databases are backed up before changes. If a copy cannot be made, we explain the obstacle and discuss the options before continuing. A backup of the current condition is not always a clean backup; data already damaged or deleted before handling may not be recoverable.

A restore can take the website back to a particular date so changes or transactions after the backup date need separate handling. This risk is discussed and requires your approval. You help by providing accurate information, the necessary permissions, and lawful component licences. Hosting/domain payments and business decisions remain in your control.

Limits on the results we can promise

There is no guarantee that the website will never be attacked again. We close the gaps known within the work scope, test, report the remaining risk, and give care advice. Monitoring or follow-up response runs only for the agreed scope and service period.

Google decides crawl schedules, search-result cleanup, and rankings. We can fix the source of the spam, URLs, sitemap, and index signals, and file Removals/reviews. We do not guarantee the date spam results disappear or that rankings recover. Removals are temporary hiding, not a replacement for deleting the spam source.

If work is blocked or unsuccessful

We report what was done, what could not be recovered, and why. The options may include a viable restore, other recovery steps, or help from your hosting provider. We do not declare a website clean while findings remain unresolved.

The cost of work already done, payment stages, cancellation, and any refunds must be agreed in writing before the work begins. There is no automatic refund provision and no hidden extra charge. If the next option is not approved, we hand over the report and whatever results are available, then discuss closing the job.

Handover and ownership

The website, domain, hosting, data, and main accounts remain yours. When finished, we hand over the change report and copies of results/backups as agreed. You can revoke temporary access and change passwords. Third-party licences remain subject to their owners' terms.

We do not sell hosting and take no commission from your hosting. Routine care can be offered if needed, but it is not a condition for receiving the emergency work results.

Privacy, complaints, and changes to these terms

Data handling follows the Privacy Policy. Raise a complaint or a gap between the results and the agreed scope via [email protected]; we review it together against the work records. These terms do not reduce your rights protected by applicable Indonesian law.

Changes to these terms are shown with an update date. Changes to work already agreed apply only after both parties approve them, not unilaterally through an update of this page.